Terms of Service
Effective Date: December 15, 2024
Welcome to Imcato, a healthcare administration software solution offered by eHealtho BV/SRL ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of Imcato's platform, services, and applications (collectively, the "Service").
Acceptance of Terms
By accessing or using Imcato, you:
- Acknowledge reading and understanding these Terms
- Agree to be bound by these Terms
- Must be at least 18 years old
- Must have the authority to accept these Terms
- Accept our Privacy Policy
Healthcare Disclaimer
Imcato is an administrative tool and NOT a medical service:
- We do not provide medical advice
- The Service does not replace professional medical judgment
- Always consult healthcare professionals for medical decisions
- No real-time monitoring of medical data is provided
- We are not responsible for medical decisions
Service Description
Imcato provides:
- Healthcare administration automation
- Practice management tools
- Workflow optimization
- Reporting and analytics
- Technical support
- Data management solutions
User Accounts and Security
Users must:
- Maintain accurate account information
- Protect account credentials
- Notify us of unauthorized access
- Use secure passwords
- Change passwords regularly
- Log out from shared devices
- Not share account access
Data Protection and Privacy
We are committed to:
- GDPR compliance
- Belgian data protection law compliance
- Implementing security measures
- Protecting patient data
- Maintaining data confidentiality
- Regular security updates
- Transparent data practices
User Obligations
Users agree to:
- Provide accurate information
- Update contact details
- Use the Service legally
- Respect intellectual property rights
- Report security issues
- Maintain GDPR compliance
- Follow healthcare regulations
Intellectual Property
All Service content belongs to eHealtho BV/SRL:
- Users receive a limited license to use the Service
- No modification rights granted
- No redistribution allowed
- Trademarks are protected
- Feedback becomes our property
Data Hosting
User data remains user property:
- We implement security best practices
- Regular backups performed
- Data access logs maintained
- Usage monitoring in place
- No unlawful content allowed
Service Availability and Support
We provide:
- Regular maintenance updates
- Technical support
- System monitoring
- Backup services
- Security patches
- Performance optimization
Term and Termination
These are the rules for Term and Termination:
- Initial one-year term
- Automatic renewal
- 60-day cancellation notice
- Immediate termination for violations
- Data removal upon termination
Liability Limitations
The following limitations apply:
- Service provided "as is"
- No medical liability
- Limited financial liability
- Force majeure applies
- No consequential damages
Dispute Resolution
The process for resolving disputes includes:
- Mediation First
- Required initial step
- 15-day initiation period
- Joint meeting required
- 15-day resolution target
- Ghent courts jurisdiction
- Belgian law applies
- After mediation attempt
Changes to Terms
We may update these Terms:
- Notice of major changes
- Continued use means acceptance
- 30-day notice for material changes
Contact Information
eHealtho BV/SRL
Bekken 24
B-9810 Nazareth, Belgium
Email: legal@imcato.com
Phone: +32 (0)933 0933 8
© 2024 Imcato by eHealtho BV/SRL. All rights reserved.